General

• Is your service available across the US?
• Do I need WIFI to use your service?
• Do you offer a subscription program?
• Is your service satisfaction guaranteed?
• How much does your service cost?
• Do you accept insurance?

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Doctor Visit

• Can medical forms, such as work/school excuses, be filled out?
• Can your Physicians prescribe medication?
• Can I choose a Doctor in my area?
• How is a Doctor selected for me?
• What happens if I go over 15 minutes?
• What if I'm unhappy with my Doctor?

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My Account

• How can I reset my password?
• Why does it ask for my child's SSN?
• How do I update/edit my personal information?

Payments & Billing

• What payment methods do you accept?
• What can I do if my credit card is rejected?
• How can I get a refund?
• Is my credit card information secure?

Troubleshooting

• What web browsers do you support?
• My connection isn't very good. What can I do?
• Your app isn't working for me. Please help!
• How can I check what version of Android or iOS I am running?
• What mobile devices and/or operating systems do you support?
• Why can't I find your app in the app store?